We know you are so excited to move into your town home/apartment and we are just excited you are coming. Here is some helpful information to help you prepare for your move in day.
Early Move in Requests: Your “official” move in date is the start date of your signed lease agreement – 8/24. Our response to your question “When can I move in?” This year we will be emailing you around mid-July to let you know the anticipated date your town home/apartment will be ready for your move in. We have not done this in years past but to assist with planning and “social distancing” during move ins we will be giving out the date this year. The anticipated move in date is just that though… it is the date that we anticipate the town home/apartment to be ready for your move in. This could be adjusted in August as we start to get all of the town homes/apartment ready as there are things that may hold up other units and if that occurs, we will email and keep you updated.
ONLINE Tenant Portal: Please make sure you can login to your tenant portal as that is where you will do most of your communicating with your community manager and maintenance. You should have received an e-mail with a link and your credentials to your Online Rental Account. Click the link here to access your Resident Portal. Logging into your portal allows you to see your rent balances, payments, make payments, file maintenance work orders, etc. Please make sure you save the credentials so that you can return to the site to do all of these tasks. All work orders will need to be filed using the online tenant portal. If you have not received the login credentials or need it resent, please e-mail your community manager: email@example.com.
Rent Payment: We recently emailed your first rent statement based on the rent payment option you chose. If you did NOT receive your statement please reply to this email so that we can ensure that we have the correct email for you and get a statement to you. Please remember, rent due dates are based on the rent option that you chose. If you chose the 12-installment plan you will not get your first rent statement until 7/1.
Why do I have to pay rent before I move in? Each of you signed your lease agreement, and I hope, read that lease agreement, as it was clear what your due dates are for rent. The property owners chose to require all rents to be pre-paid. Again, if you do NOT get your rent statement via email, please let me know. You are not allowed to move in until all rents due are paid. For those using Student Loan/Financial Aid please review our policy on extended due dates. This Financial Aid Policy is on our website.
We recently emailed your user ID, Password and link for your on-line tenant portal. It is VERY important that you bookmark this page and remember your User ID and Password. While you can pay your rent on this site, this website is also where you will login to request service. All repair requests must go thru this system and is your quickest way of getting repairs made.
Will I get a statement reminding me to pay my rent? Yes, any time a charge is posted to your on-line account a statement will be emailed to you.
Where can I get my keys? Once you receive the email that your town home/apartment is ready for move-in, your keys will be on the counter the morning of your move in. You will receive one key to the town home/apartment per resident. We do not have keys to the bedrooms. Residents are allowed to remove the bedroom door handle/lock and install their own door handle/lock so that they are the only one with a key to their own personal space. The original door handle and lock must be put back on upon your move out. We are not responsible for your bedroom keys if you chose to put your own lock on.
Do I need a parking pass? No, at Hidden Pines you have parking right outside of your town house.
What do I need to bring? Bedroom furniture, bathroom necessities, plunger for the toilet, shower curtain, and furniture for the common areas such as the living room/dining room – but be sure to coordinate with your roommates for the common areas.
Can we make an appointment to come see our town home/apartment? This time of the year we prefer not to show the town homes/apartment. So many of our residents, just like you will, have gone home for the summer. For this reason, many of the bedrooms are locked. Additionally, with so few of our residents around we prefer not to go in and out of their homes with people they don’t know. If you have NEVER seen the town homes/apartment, we will make exceptions of course.
Do I need to put any utilities in my name? You will need to set up your own internet/cable. The preferred provider is Spectrum.
Do I need renter’s insurance and if so, why? As per your lease agreement, you are required to have renter’s insurance. Most all insurance companies offer renter’s insurance and it can even be added to a parent’s home owners policy. Any damage due to resident abuse/misuse, etc. is the financial responsibility of the tenant. In addition, the coverage of personal belongings of the tenants will be covered under renter’s insurance. The owner is not responsible for the cost of any damage, no matter the cause, to tenant owned items. You may also purchase renter’s insurance through the tenant portal. When you login to the tenant portal, if you do not have renter’s insurance, it will ask if you would like to purchase it.
If you have your own renters insurance please email your declaration page to your community manager at firstname.lastname@example.org so that your insurance information may be updated.
What happens when I move in if there is a problem with the town home/apartment I moved into? Please login to your tenant portal to and put in the maintenance request. All maintenance requests are completed as fast as possible and are prioritized as best as possible.
I’ve called you 3 or 4 times and you never answer the phone? We are NOT ignoring you. From July 15 – August 24 we are difficult to get in touch with via phone due to the number of calls coming in and our entire staff is out overseeing everything done on the many properties that we have for students. Our number one goal is to get the town homes/apartment ready for you to move into. If you call and we do not answer please leave a message with your phone number. We can’t depend on caller ID to know who we are calling back so if a message is not left, we do not return the call. If you leave a message, we will return your call within 24-hours of your call.
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